RETURN POLICY

RDJ is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

07- days Return Policy : In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product. Customers should not return the product before receiving a confirmation mail from us about the same. All the products must be returned in their original condition, unaltered and unused. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

REFUND POLICY

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible. Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made. In case of domestic order (where the product is shipped within India) 100% refund will be made. In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at our warehouse.

In case of COD (Cash on delivery i.e. when customer pays in cash once the product is received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque that will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

MERCHANDISE EXCHANGE:

If you are not satisfied with the goods after you receive them, you can send it back to us for a refund of your money. Refund can be claimed only if you satisfy the conditions given below:

• Products should be returned within 07 days of receiving it.

• Products should not show signs of wear or should not have been engraved, altered, resized (by a jeweller other than Raj Diamonds).

• If all the above conditions are satisfied we will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us.

EXCHANGE

If exchanged within 14 days of purchase:

• 100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange on make to order, customized jewellery order is not allowed.

• Raj Diamonds offer on unprecedented 100% on exchange on the value of diamonds separately stated on the invoice/bill or 80% on the prevailing Diamond rate whichever is higher.